GENERAL TERMS AND CONDITIONS – MULTI-DAY TOURS Adriatic Kayak Tours ltd.
Zrinsko-Frankopanska 6, 20000 Dubrovnik, VAT ID: HR77831836056
These General Terms and Conditions regulate the relationship between Adriatic Kayak Tours ltd. (hereinafter: "the Organizer") and the client (hereinafter: "the Traveler") booking a multi-day tour package organized by the company, in accordance with the Act on the Provision of Tourism Services (OG 130/17, 25/19, 42/20, 70/21), the Civil Obligations Act, and applicable consumer protection laws.
- 1. TOUR PACKAGE PRICE – INCLUDED SERVICES
- Tour prices include:
- Accommodation (double occupancy; single supplement available for a fee),
- Meals as specified in the itinerary (excluding drinks unless otherwise noted),
- Airport transfers (on the tour's start and end dates),
- Transfers by car and ferry as indicated,
- Use of kayak, bike, and snorkeling equipment:
- Kayaks: single and tandem sit-in touring kayaks with rudder or skeg, paddle, sprayskirt, life vest, and dry bags,
- Paddle jackets and waterproof pants provided in shoulder seasons,
- Snorkeling: mask, snorkel,
- Cycling: Specialized gravel bicycles, helmet.
- Tour guide services and basic instruction,
- Applicable VAT and taxes,
- Company and professional liability insurance.
- 2. NOT INCLUDED IN THE PRICE
- Tour package does not include:
- International or domestic airfare,
- Beverages (alcoholic or soft drinks, coffee/tea outside breakfast),
- Travel insurance (cancellation, accident, health, or baggage coverage),
- Optional activities,
- Personal expenses (e.g. phone, internet, laundry),
- Tips and gratuities.
3. CUSTOM SERVICES Adriatic Kayak Tours is a fully licensed travel agency and offers assistance with custom arrangements including additional accommodation, transfers, and private tours for an extra fee. Contact us for details.
4. BOOKING & PAYMENT TERMS
- Prices are listed in Euros (EUR).
- A deposit of 20% is required to confirm multi-day tour bookings and must be received within 21 days of the reservation.
- Final payment is due 7 days prior to the tour start date (Multi-day tours).
- A deposit of 20% is required to confirm day tours reservations.
- Payment is accepted by credit card or bank transfer.
- All online payments are securely processed through Monri WSPay, in accordance with PCI DSS standards using SSL encryption and TLS 1.2 protocol.
- Minor currency conversion differences may occur based on your card provider’s rates.
5. CANCELLATION POLICY The Traveler may cancel their tour at any time prior to the start date. In such cases, the following cancellation fees apply:
-
More than 60 days before the tour: Full refund minus administrative fee (up to 5%)
-
59 to 30 days before the tour: 50% refund
-
29 to 15 days before the tour: 30% refund
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14 to 7 days before the tour: 20% refund
-
Less than 7 days before the tour / No-show: No refund
The Traveler may transfer their booking to another person up to 7 days before the tour, provided the replacement meets all participation requirements. Administrative fees apply.
In case of extraordinary and unavoidable circumstances (e.g. natural disaster, pandemic, political instability), the Traveler is entitled to a full refund in accordance with Article 37 of the Tourism Services Act.
We recommend purchasing cancellation insurance.
6. CHANGES BY THE ORGANIZER The Organizer reserves the right to make changes to the itinerary due to weather, sea conditions, or force majeure. Any modifications will aim to preserve the overall content and quality of the program. In the event of significant changes, Travelers will be notified as early as possible.
7. TRAVELER’S OBLIGATIONS Travelers must possess valid travel documents and comply with local laws and regulations. They are responsible for assessing their own fitness and health condition for participation in physical activities such as kayaking, biking, and hiking.
8. LIABILITY & INSURANCE The Organizer is not responsible for injury, illness, loss, or damage incurred during the trip unless resulting from gross negligence. Participation is at the Traveler’s own risk.
We recommend that Travelers obtain travel health and accident insurance.
9. DATA PROTECTION We process personal data in accordance with the General Data Protection Regulation (GDPR). Personal data is collected only as necessary for service provision and legal compliance. Access is limited to authorized staff. Third parties (e.g., payment processors) are contractually bound to safeguard data.
10. COMPLAINTS & JURISDICTION Complaints must be submitted in writing no later than 8 days after the tour ends. If a resolution is not reached, jurisdiction is with the competent court in Dubrovnik, Croatia.
Travelers may also initiate proceedings via the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
11. FINAL PROVISIONS These Terms and Conditions form an integral part of the contract between the Organizer and the Traveler. By confirming the booking, the Traveler acknowledges acceptance of these Terms and Conditions.
Privacy Policy
We take data protection and privacy very seriously. We collect only relevant and necessary data to accomplish the specified purpose and to meet our obligations. Our buyers are informed about the way the collected data is used, moreover, they can control and determine how their personal data is used. Buyers can also decide whether they want their name removed from the list used for marketing campaigns.
All user personal data is kept strictly confidential. It is available only to employees who require such data to perform their work tasks. All employees of Jadranske kajak ture d.o.o. and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles.
You can examine our full Privacy Notice here.
